Incorrect Shipping Address Charges

Please Verify your Shipping Information carefully

There will be a 12.50 address correction fee for all ground orders and 15.00 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied. We will send you an email once UPS and/or Fed Ex notify us that there is an issue with the address supplied.

If a package is returned to us by UPS due to a bad address, non-deliverable address or recipient refusal there is an a charge of 10.00 in addition to the address correction fee to cover return shipping and all of the charges UPS charges us due to this error. In the event a gift item is refused by the recipient there will be a %20.0 restocking fee.

Claims & Returns 

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No Exceptions to this policy. If a gift arrives damaged or there is a discrepancy Bob's Gift Baskets will make every effort to resolve the issue in a timely manner to your satisfaction assuming it is within the 3 day grace period. Credits and or refunds will be at the sole discretion of Bob's Gift Baskets and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in written e-mail. Claims will not be accepted via the phone. Claims for damaged products cannot be offered on shipments to Box addresses, Hospitals, Purto Rico or Canada. Shipping by USPS or to Box addresses, Hospitals, Purto Rico or Canada is at your own risk. 
Exceptions to this rule are as follows: On some of our products we will recommend a shipping method. This will be in the shipping section below the product description. If you choose not to follow our recommendations we cannot be responsible for damaged goods. Shipping by any other method is at your own risk.
If for any reason you or your recipient is unhappy with a gift they may certainly return it.
If the gift is simply not wanted, or they are not satisfied they may ship it back to us at your own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened and un tampered with.
If the gift is damaged or we have made an error and it is within the 3 days of being received: We will call tag the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS. Any refund will be for the original cost of the gift only. Shipping charges will not be refunded.
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to your specified shipping address, shipping back to Bob's Gift Baskets and any address correction fees.

 Shipping

All orders placed are normally shipped either the same day or within one business day. On priority shipping we do our best to ship the same day if the order is received early enough.(Before 12:00 PM EST) Standard shipping and delivery days are Monday-Friday.
Saturday Delivery is available only if shipment is made by UPS Next Day Air. A $15.50 surcharge will apply. Saturday delivery is not available on all products and is not available to Alaska, Hawaii, Canada or Puerto Rico. Please make sure that Saturday delivery is required. We cannot ensure UPS delivery times and no refunds will be issued if delivery is made on some other weekday.

Late Delivery Claims

Claims for late delivery will be at the sole discretion of Bob’s Gift Baskets. All orders placed with 3 Day, 2 Day or Next day air shipping by 12:00 PM EST ship the same business day. Air orders placed after 12:00 PM EST ship the next business day. All ground orders are guaranteed to ship within one business day in other words 24-48 hours. Ground orders are not guaranteed to ship the same day. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Changes to orders

We will make every effort to make changes to your order when possible as long as the order has not yet shipped. Non monetary changes like address changes are rather simple to make. You will be notified by email of the change. There may be a small surcharge if your gift is already packaged and awaiting UPS pickup.  Monetary changes are slightly different, but also rather simple. Keep in mind that your credit card information has already been processed. Changes that affect your total price in an upward direction may be handled quickly and online. If for example you are changing your shipping method upward from ground to 2nd day, we have a method for you to enter the needed adjustments instantly so that there are no delays. If you are changing your order downward, it will not delay your order, but the difference has to clear our processor and may take 5-7 business days to show up on your credit card.

Substitutions and Returns

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned, a discount or refund of any kind. If for any reason other than damages or errors on the part of Bob’s Gift Baskets, a customers wants to return a gift they may do so at their own expense plus an additional 20% restocking fee.

Declined Orders

We reserve the right to refuse to process any order received for any reason but in most cases for a declined order is in the event there is any question as to the legitimacy of the order or we suspect credit card fraud. In the event we decline an order your credit card will be immeadietely credited the next day and you will be notified via e-mail of the reason for the decline.

Shipping to Canada

With the exception of our wine, cookies and fruit selections, we offer shipping to most Canadian addresses via UPS and USPS. Multiple selections are not permitted. You may only ship one item at a time to Canada. You may however submit multiple orders. Shipments take one extra day to ship out and are shipped via UPS or USPS Air Mail Parcel Post. There is a MSRP price cap of $98.00 on USPS shipments to Canada. Please Note: We can offer no return or refund claims on shipments to Canada.

 

Shipping to Puerto Rico

With the exception of our wine and fruit selections, we offer shipping to all Puerto Rico addresses via UPS Ground, 2nd Day Air or Next Day Air. Shipments take one extra day to ship out and are shipped via UPS. However, we can offer no return or refund claims on shipments to Puerto Rico.

UPS Shipping Limitations

All APO, FPO, PO Boxes must be shipped via the USPS. Fruit, cookies and wine products are not available for shipping to PO boxes, FPO, APO, Puerto Rico or Canada. Standard shipping and delivery days are Monday-Friday.

USPS Shipping Limitations

 

USPS to APO, FPO or PO boxes may only be used on items with a MSRP of less than $70.00

USPS to street addresses may only be used on items with a MSRP of less than $99.00

 

APO, FPO & PO Box Shipping

We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. When shipping to any and all Military bases the proper zip and address format are:

 
· AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX

 
· AP (Armed Forces Pacific) 96XXX

· AA (Armed Forces Atlantic) 34XXX

 
Standardized PO/ APO/ FPO shipping

As of March 1st, 2009 all APO and FPO shipping will be standardized to the following prices:

 
· All PO & AE shipments $19.95

 
· All FPO, APO, AA & AP shipments $22.95

 
Please remember however not all gifts are available to ship to APO and FPO destinations. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. Also, please remember all USPS shipments do take 1-2 extra days to ship out.

 

 

Card Enclosures

Your card enclosures are now printed with a seasonal border and look like a packing slip. The other side has bold red text which reads "Your personal card message is enclosed here." This paper goes into a clear packing sleeve the label is attached to the top of the sleeve and the entire sleeve goes onto the top of the box..