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Listed below are some of our most Frequently Asked Questions. Look throught the list and then click on the Red Question you have to be directed to the answer. If you do not see your question in the list you may contact us with your question and we will try to answer it within 24 hours. See our Contact Us Page. I'm new at this. How do I place an order? Is it safe to order with my credit card? I don't understand. How do you process my credit card if you don't have the number? Can I return the gift if it is damaged? Can I reserve an Out of Stock Gift? Can I customize a basket by adding additional items to the basket? I’m sending this as a gift. Do your prices appear on the packing slip? Can I include a short note with the gift? Why is your gift card message a required response? I can't seem to get passed the SHIP TO page when I try to check out. Why is that? Why can't I download your E-Books when I place the order? Why don't you offer free shipping like some other sites? When should I select Saturday Delivery? What shipping methods are available and why aren't they available on all your gift items? Why must I select a UPS shipping method when shipping your wine gift products? Why can’t I ship your Wine Products to any state I wish like I can your other Gift Products? How are your products packaged for shipping? Do you ship to APO and FPO addresses? Why are Next Day Air Shipping charges so high? Do you ship outside of the United States? Do you ship to Alaska and Hawaii? How do I pay for my gift baskets? Why does your product search not work all the time? May I order early and have my gift shipped later? What do I do if I see an error in my shipping charges? You could not ship my gift to the state or address I gave you. When can I expect a refund? Some of your products have recommended shipping methods. Must I choose that method? Why do you recommend Dry Ice Packaging or Next Day Air on some of your products? Why don't you offer returns on gifts shipped to Hospitals?I'm new at this. How do I place an order? Click on this link or our Assist Me page at the left. This will provide you with a detailed list of steps to assist you in placing your order. Back to Top Yes, but we recommend that you do so only if you cannot place your order by the Internet. Our Web Site is a secure site and your credit card information is not stored electronicly or on paper; thus it is never available to anyone attempting to access your credit card information. Phone orders require that the person taking your order write it down creating a record that can get lost or stolen. In addition errors can be made in copying down your credit card information, your selected products or your shipping information. Back to Top Yes, but again we do not recommend this for the same reasons as orders by phone. If you would like we will e-mail you an order form. Please note that we will add appropriate State Sales Tax and shipping to your order total. Back to Top Is it safe to order with my credit card? Yes and No: Yes if the web site uses data encryption and does not store your credit card information. At Bob's Gift Baskets we are a secure site which encrypts your credit card information while processing your credit card. Your credit card information is not stored anywhere at our site once your order has been processed. In fact our staff never even sees more then the last four digits of your credit card. There is no list of credit card numbers stored electronically or on paper anywhere on our site or in our offices. This prevents Hacker's from accessing your information at our site. No if the web site does not use data encryption or stores your credit card information either on paper or electronically. Once stored it is susceptible to theft and hackers. It is also considered unsafe to give anyone verbal or written information about your credit card as this stores your information. Back to Top I don't understand. How do you process my credit card if you don't have the number? Because we never see it. Once you submit your order your encrypted information goes directly to our credit card processor. If your card is accepted we are then informed that it was accepted and your order is processed. We receive only the last four digits of your credit card from them at that time so that if you contact us later we can let you know which card you used or if your card was declined it allows us to notify you with the last four digits or your card. We never at any time have access to your entire card number. Back to Top PayPay is an optional payment method that you can sign up for. It alows you to make your payments online by using payment methods of your choice. It is considered by many to be a safer way to shop and is widely used by many online sites like ebay and others. You can find out more about PayPal by going to Our Favorite Links and clicking on the PayPal link. Please note: Bob's Gift Baskets accepts PayPal, but is not associated with PayPal in any other form. Back to Top Can I return the gift if it is damaged? Yes, with the exception of our wine and fruit gift products, shipments to APO, FPO, PO Boxes, Hospitas, Purto Rico and Canada. All claims of damage will either refunded or replaced provided your claim is made within three days of receiving the gift. Please see Our Policy Page for exceptions and details. Back to Top Out of stock items are not displayed on any of our pages so if you see an item is is probably in stock. Exceptions do occur from time to time. For example if a selection runs out of stock during the day, there is a slight delay before our web site is updated. Also if you go direct to the URL address of an out of stock item, you will see the item, but you will be informed that it is out of stock and be unable to order it. Back To Top Can I reserve an Out of Stock Gift? No. We cannot predict exactily when a gift item will come back into stock. A gift selction also may be under consideration to be discontinued. Back to Top Can I customize a basket by adding additional items to the basket? Yes, but we cannot do this to all baskets and this option is not available during peak ordering times. Also the items available may vary. Please Contact Us and let us know which basket you wish to add items to and we well tell you how to do so and which items are available. Back to Top
I’m sending this as a gift. Do your prices appear on the packing slip? No the packing slip only lists the products in the package, who shipped it (Bob's Gift Baskets) and your recipients shipping address. Back to Top Can I include a short note with the gift? Yes. You will be given the option to include a note with your gift. Please do not forget to include your name in your note so that your recipient will know who sent the gift. Your card enclosure will go into a clear packing sleeve on top of the box. It is clearly labeled "Your personal card message is enclosed here." See Sample Gift Card Why is your gift card message a required response? Unfortunately many of our customers have forgotten to enter a message in that field at check out time. This has resulted in delays while we try to contact our customer to see if they have forgotten to enter a message. If you do not wish to include a personalized gift card message simply type in None at the required response. Back to Top Some of your products come in different sizes. How can I tell what the contents are of the other size baskets? In cases where there are different size baskets, if you look below the add to cart button there is also available to you a red other size description. Click on the size you wish to see and a description of that size will be displayed. Back to Top I can't seem to get passed the SHIP TO page when I try to check out. Why is that? Because some of our customers have tried to ship wine or fruit products to states or destinations we are not allowed to ship to we now suspend your order at that point rather then allowing it to go through. Please check that you are not trying to ship wine or fruit to a state or destination you are not allowed to or that you are not trying to use a shipping method that is not allowed for that product. Back to Top Why can't I download your E-Books when I place the order? Two reasons: Our E-Books are available from many on line distributors and we cannot be responsible for their policies. When ordering directly from Bob's Gift Baskets many of our customers are purchasing our E-Books as a gift. We will send the E-Book in an e-mail directly to the e-mail address you specify when you place your order within 24 hours. This gives you time to notify your recipient to expect an e-mail from bobsgiftbaskets@gmail.com and it will have the E-Book attached to the e-mail. This gives them time to turn off their SPAM filter or to check their SPAM inbox. Back to Top Why don't you offer free shipping like some other sites? Simply because there is no such thing as free. Sites that offer you free shipping often do so by marking up the price of their product to cover shipping costs or require you to order in quantity. At Bob's Gift Baskets we give you the best prices we can afford. No hype, no bull. We do offer free shipping on several gift selections and also offer a customer reward program where you can earn free shipping and other discounts. We have also instituted on a trial basis on selected products offering free UPS Ground shipping. This is only on selected items that we can afford to offer the free shipping without marking up the price to do so. Back to Top If you are willing to pay for Saturday delivery it is available Using UPS Next Day Air. This option is only available when you choose Next Day Air as a shipping method. There is a non refundable $15.50 surcharge added for Saturday deliveries in addition to the Next Day Air charges. Back to Top When should I select Saturday Delivery? We try to ship all priority orders the same day if received before 12:00 PM EST. A good time to consider the Saturday delivery option would be on orders placed on a Thursday or before 12:00 PM Friday. Back to Top What shipping methods are available and why aren't they available on all your gift items? All our products are normally shipped UPS. You have your choice of UPS Ground, UPS 3 Day Select, UPS 2 Day Air and UPS Next Day Air. Please note that UPS does not ship to any Box addresses. You must choose USPS when shipping to a PO Box. Some gift items require special handling or have shipping restrictions. We try to offer all shipping options whenever possible. When we must limit the shipping options the available options will have a shipping estimate displayed next to them after you have entered your shipping information and hit the UPDATE button. If you see a zero dollar amount next to a method you order will be suspended until you correct your shipping method. Please see Our Policy page for exceptions. Back to Top Why must I select a UPS shipping method when shipping your wine gift products? Our Wine Gift Products must be signed for by an adult age 21 or above. It is the Law. UPS provides this service for a $3.50 surcharge which will be added to your wine basket order. Back to Top Why can’t I ship your Wine Products to any state I wish like I can your other Gift Products? Some states simply do not allow the shipment of alcoholic beverages. It is an individual State Law. Back to Top How are your products packaged for shipping? All our gift baskets are shipped in protective packaging to ensure safe arrival. Back to Top Do you ship to APO and FPO addresses? Yes. With the exception of baskets containing fruit or our wine baskets we offer shipping to APO and FPO addresses. Please see Our Policy Page for exceptions. Back to Top Why are Next Day Air Shipping charges so high? They just are. Our rates are calculated by a direct link to our UPS account. UPS calculates the rates not us. Back to Top Do you ship outside of the United States? At this time we only offer shipping to the United States, Puerto Rico and Canada. We do not offer shipping of baskets containing fruit or wine to Puerto Rico or Canada. Please see Our Policy Page for exceptions. Back to Top Do you ship to Alaska and Hawaii? Yes. With the exception of baskets containing fruit we offer shipping to Alaska and Hawaii. A surcharge will be added for shipments to these states. Please see Our Policy Page and Shipping Page for details. Back to Top Yes. With the exception of baskets containing fruit or wine we offer shipping to Puerto Rico. A surcharge will be added for shipments to Puerto Rico. Please see Our Policy Page and Shipping Page for details. Back to Top How do I pay for my gift baskets? At this time we take Master Card, Visa, and Discover cards. You may also charge your PayPal account. Also if someone has sent you a Gift Certificate you may use that to pay for your gift. Back to TopWhy does your product search not work all the time? We are sorry, but the product search feature needs a little work. If you are having difficulty, try going to a page other then the home page like Snack Baskets. This seems to help in the search. Back to Top May I order early and have my gift shipped later? Yes. At check out there is a field to specify a SHIP ON date. This entry has a default value of ASAP. If you wish to delay your shipment until a later date you may enter a date here. Please note that your gift will be shipped on that date so allow plenty of time for delivery. Back to Top What do I do if I see an error in my shipping charges? You could not ship my gift to the state or address I gave you. When can I expect a refund? Why don't you offer returns on gifts shipped to Hospitals? If you are shipping to a hospital please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released. Back to Top |
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